Identity Fraud

Your trust in The Napoleon State Bank is very important to us. The Napoleon State Bank is committed to keeping your account information secure. But protecting your information is a team effort. The best line of defense for fighting fraud begins with you and awareness is the most important part of information security. You are your own best protection against fraud. By staying informed, you can help protect yourself from becoming a victim.

Table of Contents:

How to Identify Fraud

You identify and mitigate losses associated with identity fraud by staying on top of your transactions. With online banking, you can view transactions 24/7 and spot suspicious activity more quickly. Assuming you are following best practices, online banking is the least risky form of banking. Consumers who detect fraud online experience less financial loss than those who detect offline.

You can also help protect against identity fraud by:

  • Monitoring Monthly Bank Statements
  • Review your free credit report annually (annualcreditreport.com or call 877-322-8228)

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Quick Tips for Preventing Identity Fraud

Protecting Information Online
Home Computer Security Websites

  • Beware of fraudulent emails or websites. The Napoleon State Bank will NEVER send you an e-mail asking for personal information. Also, always go directly to The Napoleon State Banks websites "www.napoleonstatebank.com" to access your online accounts. Never click an unverified links in e-mails. These could route you to a suspicious site that looks like our bank website.
  • Learn how to update (patch) your operating system and do that regularly.
  • Learn how to make sure that your virus and spyware definitions are being updated regularly.
  • Use strong passwords. Your passwords should be at least 8 characters and contain a variation of numbers, upper and lowercase letters, and special characters. You should not use dictionary words as these are easily guessed. Do not use birthdates, spouse or child names that are easily guessed.
  • Protect your passwords. Memorize them rather than writing them down. Passwords are your first line of defense to protecting your information.
  • Never use the "Save ID and Password" option.
  • Use only secure sites when providing personal or credit card information online. Secured sites encrypt personal information before transmitting it from your computer to another server. Encryption scrambles the data and prevents others from reading it.
  • Never provide personally identifiable information through e-mail unless you are utilizing a secure e-mail site that utilizes encryption technology.
  • Log off online banking when you are finished. This is especially important if you are using a computer that others have access to.
  • Beware of suspicious e-mail attachments. Do not open an attachment from an unknown source. Contact the person to verify the validity of the e-mail before opening. If in doubt, delete the e-mail.
  • Beware of downloading files from unverified locations. Many of these files contain spyware or key-logging software that can send information back to malicious sites.
  • Learn who you can contact if something goes wrong on-line.
  • Don’t be afraid to trust the Microsoft security page for home users (see website links above)
  • Teach your kids to be safe on-line!
  • Use caution when using public computers. You do not know what security measures have been taken or what has been loaded on the PC.

Protecting Information Offline
Identity fraud is not just about technology. The number one source of identity fraud is still a stolen wallet.

  • Don’t carry your social security card in your wallet. Try not to have your social security number in your wallet.
  • Don’t write your PIN on the back of your debit card.
  • Shred your junk mail, bank statements, and other important documents before throwing them away.
  • Don’t give out financial or personal information online or on the phone unless you were the one to initiate the call.
  • Reduce the number of credit cards you carry.
  • Always sign the back of your credit cards.
  • Do not provide credit card information over the phone.
  • Eliminate pre-approved credit offers (1-888-5OPT-OUT)
  • Remove your social security number from your checks, drivers’ licenses, etc.
  • Never leave receipts behind at gas pumps, ATM Machines, or bank counters.
  • Send mail in US Postal Service collection boxes rather than in unsecured mailboxes.
  • Arrange for somebody to pick up your mail when you’re going to be gone for a period of time.
  • Take advantage of on-line banking services that preclude the need for paper-based mailings and statements.

For more information on how to protect yourself from identity theft and the steps you can take to safeguard your computers and personal information, review the online educational tool on FDIC's Web site.

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How We Help Protect You

Keeping your confidential personal information secure is our most important responsibility. Whether you bank online or offline, we have strong Information Security Policies, Procedures and advanced technology in place regarding our computer systems. Your information is protected in the following ways:

  • Computer anti-virus and spyware protection detects and prevents viruses and spyware from entering our computer network systems.
  • Firewalls block unauthorized access by individuals or networks. Firewalls are one way we protect our computer systems that interact with the Internet.
  • Secure transmissions ensure information remains confidential. We use encryption technology, such as Secure Socket Layer (SSL), to transmit information between you and us. This protects data in three key ways:
    • Authentication ensures that you are communicating with us, and prevents another computer from impersonating our bank.
    • Encryption scrambles transferred data so it cannot be read by unauthorized parties.
    • Data integrity verifies that the information you send to us is not altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.
  • Build in security features for our online services. Our online applications have many built in security features:
    • Automatic Sign Off. For your security, The Napoleon State Bank automatically ends your online banking if there is no activity on your computer for 10 minutes.
    • Unique User IDs and Passwords. Before you sign in, you are required to enter a valid User ID and Password. Because it is important for you to create strong ID and Passwords that cannot be easily guessed, we require you to meet strong password requirements when setting up your ID and password.
    • Security Questions. Our online product requires you to select and answer multiple security questions. These questions are used to help prevent unauthorized access to your online accounts.
    • Secure email is provided through Online Banking, giving you peace of mind that your communications with us are always private.
    • Security Key. Our online bill payment product has incorporated an additional level of security. You are required to setup a security key that is unique to you. When you login to bill pay, the security key is displayed. If this does not match the security key you setup or you do not see the security key appear at login, you know that you are not on our authentic bill pay site and should contact the bank immediately.
  • Ongoing Security Risk Evaluation. We are continually evaluating risk and vulnerabilities and putting controls in place to manage and control these risks. New technology advancements are evaluated ongoing to ensure that we are providing the most secure environment for you confidential and financial information.

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How do I report a fraudulent e-mail or website?

To report a suspicious email or Web page, forward the information to ibsupport@napoleonstatebank.com.

If you believe you have provided personal or account information in response to a fraudulent email or pop-up web site, immediately contact a Napoleon State Bank representative at 1-812-852-4002.

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What do I do if I believe I have been a victim of Identity Fraud?

If you suspect that you are a victim of identity theft or online fraud, follow these steps immediately:

  • Contact one of the major credit bureaus to place a fraud alert on your credit report.
  • Contact your financial institution and credit card companies to close out effected accounts and open new ones.
  • File a police report to help protect your credit records. Make sure that you receive a copy of the report.

Additional Resources:
www.consumer.gov/idtheft To report Identity Theft
www.ssa.gov If you suspect fraudulent use of your Social Security Number
www.usps.com/postalinspectors To report suspicions of mail interceptions
www.ftc.gov If you feel your identity theft case is not being handled correctly

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